USMLE Step 2 CS – Tips for better communication with patients
Establish and maintain eye contact with the patient
Talk slowly and clearly
Use short sentences
Refer to the patient by last name “Mr. Smithâ€.
Don’t call patients by their first name, unless asked to do so.
Talk with a pleasant face. Don’t take a history with a frown on your face.
Deliver your sentences in a polite and soft manner.
Don’t use a rough or annoyed tone in your conversation.
Listen without interrupting or cutting off patients
Show interest in what the patient is saying, with nonverbal body language, such as nodding or leaning forward while seated.
Reassure patients about concerns, but don’t promise any miracle cures.
Related Tags : clinical skills, tips, step 2
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